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Shipping & returns


Returns: Returns are not guaranteed. For products from suppliers other than Hills or MediCal, please contact the clinic directly as return policies will differ between suppliers dependant on the situation.  For products from Hills Pet Nutrition or MediCal RoyalCanin a full money-back guarantee is offered. The guarantee only applies to the cost of the food and does not apply to any shipping costs associated with the purchase.  


Shipping: Orders are shipped to our clinic and can be picked up normally within 2-3 business days. This shipping does not incur any additional charge. If you prefer to have your order shipped directly to your address by Purolator (dependant on Purolator shipping policies), direct to home shipping will be subject to an additional charge at time of checkout.